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Account protection
Bank-level security of a trading accountAny client can protect his/her trading account against hack attacks enabling the service of SMS code. It includes the request of one-time SMS code for every withdrawal. So a trader gets 100% protectio...
Bonus for registering with MT5
No, the bonus program is not available for MT5 accounts.
Leverage for MT5 accounts
You can choose leverage from 1:2 to 1:500 for MT5 accounts.
Client Area for MT5 accounts
We are sorry, but MT5 Client Area is unavailable for now. The service will be launched in the near future.
Updating information in the Client Area
Funds accounting lasts for an hour after an InstaCredit investor approves application and receives a security deposit from InstaCredit trader in a sum specified by the parties in advance. And information is updating every hour as well.
Unable to open position
One of the main reasons why you could fail to open a deal in a trading platform is typing in the investor password instead of the trader password. Please make sure that you enter your trader password in the authorization form.Another common...
Account details lost
Situation 1You've forgotten your trader password.Solution: contact our support team for assistance via any means of communication, specifying your account number and code word. In addition, specify the new trader password you would like to...
Rejection in document verification
Check your status in the Client Area in the Account Verification section and carefully read the letter with verification results that was sent to your email. To successfully complete the verification process, follow the recommendations sent...
Bank card verification
If you top up your trading account with a credit card, you must verify it by uploading copies of the front and back sides of the credit card in the Verification > > Verify card section of the client area.The requirements for a bank card ver...
How to upload bank card photo??
To upload a photo of your bank card, please log in to your Client Area, choose Verification in the menu on the left and then click Verify card. On this webpage, you will be able to upload photos of the front and back sides of your bank card...
Security assurances for bank card verification
The photo of the bank card is uploaded to your Client Area, and only you have access to it. In the Client Area, confidential information is transmitted via a secure connection and stored on protected servers. This way, we ensure the safety...
Display of verification status
After you upload documents for verification in your Client Area, you will see the status telling you that the documents are uploaded and accepted for consideration. Besides, we will email you a confirmation that your documents are received....
Verification by email
If you cannot upload your documents in the Client Area, you can email them to the Verification department at verification@mail.instaforex.com You need to provide your account number and the code word in an email. You can find the code word...
Third verification level
After you pass two levels of verification, the field for uploading documents to the third verification level will appear in the Verification section of the Client Area.The third level of verification is an optional procedure for all account...
Two-factor authentication
Two-factor authentication is a method of identifying a user by requesting two different types of authentication data. This method ensures two-tier and, therefore, more effective protection of the account from unauthorized access.After enabl...
Exchange rate conversion
How does InstaForex exchange rate converter for deposits and withdrawals differ from other forex brokers?If you replenish your account in a currency that differs from your account one, the company uses the current market rate. The informati...
How to change account type?
You can change the account type in the Client Area in the Account Settings> Personal Information section.
How to change the leverage?
You can change the leverage in the Client Area in the Account Settings > Personal Information section.
How to change trader password?
You can change the trader password in the Client Area in the Account Settings > Personal Information section.
How to change investor password?
You can change the password in the Client Area in the Account Settings > Personal Information section.
How to activate SwapFree?
You can activate the SwapFree service in the Client Area under Account Settings > Personal Information.Please note that the trades must be closed to activate the SwapFree service....
How to link account to another one?
You can link an account to an existing account in the Client Area under the Attached Accounts section.Please note that all personal account data (except for the email address and a phone number) must fully match in all the accounts. This in...
No email with VPS data
The VPS hosting is activated within 7 working hours required to test and set up the system.The client receives all the data necessary to gain access to the VPS hosting by email when the time expires. In case you do not receive an email, you...
Order VPS service
You can order the VPS hosting in your Client Area.The cost of the VPS hosting will be charged from the client’s deposit. The monthly payment, depending on the selected tariff, ranges from $3 to $40. All VPS statistics and deposited funds wi...
Use of online cards
Yes, you can deposit and withdraw funds using an online card. For this, you need to verify the card in the Verification > Card Verification section of the Client Area. Alternatively, you can verify your card through InstaVerify mobile app f...
Verification validity duration
Documents provided for verification must be valid at the moment of request. The day a document expires, the verification status of your trading account is automatically reset to zero.Your identity document should expire no sooner than six m...
How to upload documents?
Please make sure that files uploaded for verification have the right format. Accepted file types are .png, .jpeg, .jpg, .gif and .pdf. The total size of the files should not exceed 25 Mb and the resolution should be more than 400 pixels.Log...
How to make a screenshot of the egov Client Area correctly
When using Windows, you can press the Print Screen button or use the Snipping Tool to take a screenshot of your computer’s screen. Hitting this button copies an image of the screen to the clipboard. Then, the image could be inserted a...
